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Billing Questions

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  • I subscribed with an annual plan promotion, is that for every year?
  • I purchased my subscription via the Shine website or via an in-app promotion and would like a refund. What can I do?
  • I purchased my subscription via Google Play and would like a refund. What can I do?
  • I purchased my subscription via iTunes and would like a refund. What can I do?
  • How do I get a receipt for my subscription?
  • I purchased my subscription via Groupon and my account did not activate. What can I do?
  • Do you offer any discounts?
  • How can I update my billing information online?
  • What payment methods do you accept?
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