Subscriptions & Billing
Billing Questions
- I subscribed with an annual plan promotion, is that for every year?
- I purchased my subscription via the Shine website or via an in-app promotion and would like a refund. What can I do?
- I purchased my subscription via Google Play and would like a refund. What can I do?
- I purchased my subscription via iTunes and would like a refund. What can I do?
- How do I get a receipt for my subscription?
- I purchased my subscription via Groupon and my account did not activate. What can I do?
About your Subscription
- I purchased a subscription via a third party (i.e. iTunes or Android) and switched to a different phone brand—now my subscription isn’t active anymore. What can I do?
- I just purchased a subscription, but my account did not activate.
- My voucher code doesn’t work. What can I do?
- I have a gift code. How do I activate/redeem it?
- How can I turn off the auto-renew feature on my subscription?
- What price will I be charged for renewal?