Why is the app not loading? I can only see a blank screen. What can I do?

If the Shine app is currently not loading and showing a blank screen, please try force closing the app to see if this will help.  For more information on how to force close an app please see below:

iOS:

https://support.apple.com/en-us/HT201330

Android:

https://support.google.com/android/answer/9079646?hl=en