My recipient hasn’t received their gift. What can I do? July 06, 2021 16:26 Updated Follow If your recipient hasn’t received their gift, please reach out to email@example.com with the recipient's email address. Related articles Can I choose the delivery date for my gift? How can I gift Shine? How do I delete my account? Can I purchase a gift card at a promotional price? I’m getting an error when trying to redeem my gift card. What can I do?