I purchased a subscription via a third party (i.e. iTunes or Android) and switched to a different phone brand—now my subscription isn’t active anymore. What can I do? October 25, 2019 15:57 Follow Please reach out to email@example.com with the email associated with your subscription and we’d be happy to help you with this. Related articles How can I turn off the auto-renew feature on my subscription? I just purchased a subscription, but my account did not activate. I purchased my subscription via the Shine website or via an in-app promotion and would like a refund. What can I do? I subscribed with an annual plan promotion, is that for every year? I purchased my subscription via Groupon and my account did not activate. What can I do?