I purchased a subscription via a third party (i.e. iTunes or Android) and switched to a different phone brand—now my subscription isn’t active anymore. What can I do? October 25, 2019 15:57 Follow Please reach out to firstname.lastname@example.org with the email associated with your subscription and we’d be happy to help you with this. Related articles I just purchased a subscription, but my account did not activate. How can I turn off the auto-renew feature on my subscription? What price will I be charged for renewal? My Premium membership isn't reflecting in the Shine app anymore. What can I do? How do I delete my account?