My voucher code doesn’t work. What can I do? October 25, 2019 15:54 Follow Please reach out to firstname.lastname@example.org with your gift code and the email you are trying to subscribe to Shine with. Related articles I have a gift code. How do I activate/redeem it? How can I turn off the auto-renew feature on my subscription? How do I subscribe to Shine Premium? Do you offer discounts to those impacted by the Coronavirus pandemic? I just purchased a subscription, but my account did not activate.